Frequently Asked Questions
Here you will find answers to frequently asked questions.
The orders
How to place an order on the site?
You can place an order by browsing our site, adding the products of your choice to your shopping cart and following the steps of the checkout process.
Can I change or cancel my order after I place it?
If your order has already been shipped, it is not possible to modify it. However, if your order has not yet been processed or is being prepared, contact us quickly to see with our service what can be done. If your order has already been shipped, it is then impossible to cancel it.
How do I know if my order has been validated?
If your order is validated, you will receive an order confirmation email with a summary of the order. If you have not received a confirmation email, your order is not yet validated. You can also check your order in your account area.
Is it possible to ship an order to a different address?
Yes, it is possible to ship your order to a different address than the billing address. To do this, during the checkout process, you will find an option called “Ship to a different address?” located under the billing details. Simply check this option and enter the address where you would like your order to be delivered.
Delivery
What are the delivery and processing times for my order?
- Order Processing : Your order is processed and prepared the same day if placed before 2 p.m.
- Shipping : Once your order is prepared, it is shipped the next day from our warehouses.
- Delivery Method : We use the Colissimo service for delivery, and a tracking number will be provided to you.
- Delivery time :
- In mainland France: 2 to 3 working days.
- Outside mainland France: Delivery times may vary.
Can I track my order?
Yes, you can use the order tracking tool on our site.
You also received the Colissimo tracking number of your package by email once your order has been shipped.
How do delivery costs work?
In France, for any order under €49, the shipping costs are €5.90. From €49 of purchase, shipping costs are free.
For deliveries to countries outside France, shipping costs will be calculated based on the destination country. In addition, some promotional codes may allow you to benefit from free delivery.
Returns & Exchanges
How do I exercise my right of withdrawal?
You have 14 days after receiving your order, first contact our Customer Service . The products must be returned unopened, in their original packaging and in resalable condition, at your expense. Send them by Colissimo to SGPL, 30, Chemin des Tuileries, 13015 Marseille. After receipt of the return and verification, you will be refunded the amount of the returned product(s) (excluding shipping costs).
Is a product defective or damaged?
If your product is defective or damaged, please contact our customer service promptly upon receipt of your order to agree between a refund or a return of the product.
Online payments
What payment methods are accepted?
On lespetitsbainsdeprovence.fr you have several payment options. Payment by credit card via Stripe, payment by Paypal, by check or by bank transfer.
Is online payment secure?
The security of your transactions is our priority. Our site uses a secure HTTPS protocol and offers several recognized and reliable payment methods, such as Stripe and PayPal, which are certified for the security of payment data. For payment by check, your order is only processed once the check has been received and cashed. Payments by bank transfer are also secure but may take longer to prepare your order (our banking information is provided by email once your order is confirmed).
Contact us
If you have any questions, encounter any problems or simply want to know more about our products and services, do not hesitate to contact our customer service . Our team is not only fast and efficient, but they are also at your entire disposal to offer you the most satisfactory customer experience.
You can easily contact us via our email address contact@sgpl.fr
We can also be reached at 04 96 15 42 87.
You can also use the contact form to contact our customer service.